SwiftDropAdmin

Privacy Policy

Last Updated: July 2026

Swiftdrop Logistics

This Privacy Policy describes how Swiftdrop Logistics ("SwiftDrop," "we," "our," or "us") collects, uses, shares, and protects personal information obtained through the SwiftDrop mobile application available on iOS and Android, and related web services (collectively, the "Service"). This policy applies to all users of the Service, including senders, merchants, and delivery riders.

Table of Contents

  1. 1. Introduction
  2. 2. Information We Collect
  3. 3. How We Use Your Information
  4. 4. Sharing of Your Information
  5. 5. Data Security
  6. 6. Data Retention
  7. 7. Your Rights
  8. 8. Location Data and Permissions
  9. 9. Children's Privacy
  10. 10. Third-Party Links and Services
  11. 11. Push Notifications
  12. 12. Changes to This Privacy Policy
  13. 13. Contact Us

1. Introduction

Welcome to SwiftDrop ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how Swiftdrop Logistics collects, uses, discloses, and safeguards your information when you use our mobile application and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Personal Information

We collect personal information you provide directly to us, including:

  • Full name
  • Email address
  • Phone number
  • Password (stored securely in encrypted form)
  • Delivery and pickup addresses (including latitude and longitude coordinates)
  • Business name and business address (for Merchant accounts)
  • Profile image (optional)

b. Delivery Information

When you create a delivery order, we collect:

  • Recipient name, phone number, and email address
  • Pickup and delivery addresses with geolocation data
  • Package description, weight, quantity, and special instructions
  • Scheduled pickup and delivery dates and times
  • Payment method selection (Cash on Delivery or Bank Transfer)
  • Payment confirmation screenshots (for bank transfer payments)

c. Device and Technical Information

We automatically collect certain technical data when you use the Service, including:

  • Device type and operating system (iOS or Android)
  • Push notification token (for delivery updates and alerts)
  • App usage data and interaction patterns
  • IP address and approximate location

d. Location Information

We collect and process your device's precise GPS location when you use the Service for the purpose of:

  • Facilitating pickup and delivery routing
  • Displaying your location on the map for real-time tracking
  • Calculating delivery fares based on distance
  • Improving service accuracy and ETAs

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and manage your delivery orders
  • To connect senders with independent delivery riders
  • To provide real-time tracking and delivery status updates via push notifications
  • To process payments and verify bank transfer confirmations
  • To communicate with you about your orders, account, and Service updates
  • To provide customer support and respond to your inquiries
  • To verify your identity and secure your account (OTP verification)
  • To improve, personalize, and optimize the Service
  • To detect, prevent, and address fraud, abuse, and technical issues
  • To comply with legal obligations and enforce our terms

4. Sharing of Your Information

We may share your information in the following circumstances:

a. With Delivery Riders

When you create a delivery order, the assigned rider receives only the information necessary to complete the delivery, including recipient name, pickup/delivery addresses, and contact phone number.

b. With Third-Party Service Providers

We share data with trusted third parties that help us operate the Service:

  • Map and geolocation services (Google Maps, MapLibre, Mappr/FlightMap) for routing and address resolution
  • Payment and banking partners for transaction processing
  • Delivery fleet management platforms (Tookan) for rider dispatch and tracking
  • Cloud infrastructure providers for secure data hosting
  • Push notification services (Expo) for delivery alerts

c. For Legal Compliance

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SwiftDrop, our users, or the public.

d. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

We do NOT sell your personal data to third parties for marketing or advertising purposes.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure JWT-based authentication for API access
  • Encrypted local storage for sensitive data using device secure storage
  • Regular security assessments and updates

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Specifically:

  • Account data is retained while your account remains active and for a reasonable period after account deletion to comply with legal obligations and resolve disputes
  • Delivery order data is retained for operational purposes including order history, dispute resolution, and service improvement
  • Technical data is retained for a limited period for security monitoring and service optimization
  • Payment confirmation images are retained only as long as necessary for transaction verification

You may request deletion of your account and personal data at any time (see Section 7).

7. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Deletion: Request deletion of your account and personal data, subject to legal retention requirements
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format
  • Right to Restrict Processing: Request limitation of how we process your data in certain circumstances
  • Right to Withdraw Consent: Withdraw consent for data processing at any time (this will not affect the lawfulness of processing based on consent before its withdrawal)

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

8. Location Data and Permissions

The SwiftDrop app requires access to your device's location services to provide core functionality:

  • Precise location access is required for creating delivery orders (selecting pickup and delivery addresses)
  • Location access is used for real-time tracking of riders during active deliveries
  • Background location access may be used for continuous tracking during an active delivery session
  • You may disable location access at any time through your device settings, but this will limit or prevent you from using certain features of the Service

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

10. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications (including WhatsApp for business communication and banking platforms for payment verification). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party service before providing them with your personal data.

11. Push Notifications

We use push notifications to keep you informed about your delivery status, order updates, and important Service announcements. You can opt out of receiving push notifications at any time through your device settings. Note that disabling push notifications may cause you to miss important delivery updates.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the app or by other appropriate means. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SwiftDrop Logistics

  • Email: support@swiftdrop.tech
  • Website: https://swiftdrop.tech
  • Address: Paramaribo, Suriname

© 2026 Swiftdrop Logistics. All rights reserved.

This Privacy Policy is effective as of the date listed above.